Storm Center - Report An Outage

My Power Is Off What Should I Do First
What Information Do I Need To Have Ready Before I Call
Who Do I Call to Report My Power Outage
How Do I Report a Security Light or Street Light Power Outage
Do I Need to Call More Than Once

My Power Is Off What Should I Do
First, check your home's breaker panel and any outdoor disconnects to make sure the outage is not due to a tripped breaker in your fuse box panel.

Next, call or look to see if your neighbors' power is off. This will help you determine if the problem exists inside your home or on DS&O lines. Please note that there are situations where power is fed to your home by different lines than your neighbor depending upon where you are located. Keep in mind ... For the safety of our repair crews, DS&O will halt efforts to restore electric service when work can no longer be done safely.

What Information Do I Need To Have Ready Before I Call
Call 1-800-376-3533 to report a power outage. This is an automated line, so listen carefully and follow the voice prompts and be prepared to enter either the telephone number at the outage location or the account number from your DS&O Energy bill.

Who Do I Call to Report My Outage
If you determine the problem is outside your home, call DS&O. Our system operators monitor our distribution system, take your trouble calls, and dispatch service personnel 24 hours a day, seven days a week. We can process your call quicker if you call our automated outage line at 1-800-376-3533.

Calling 1-800-376-3533 to report a power outage is the fastest, most accurate way to report your outage, because a ticket with all the pertinent customer and system data is printed within seconds in our 24-hour system operations center. Employees in this center dispatch crews to your area to restore power.

How Do I Report a Security Light or Street Light Power Outage
To report these type of outages, simply contact our office at 785-655-3820. A customer service representative will initiate a service order and a crew will be dispatched to repair the problem during normal business hours Monday through Friday.

Do I Need To Call More Than Once
Call any time you have a power outage. We are here to serve you. Once you report the outage, try not to call DS&O or the automated outage line again unless you have an emergency. Be assured that our crews are doing everything possible to restore your power as soon as possible. Unneccessary calls prevent those who have not reported their outage from getting through or generate multiple outage tickets for the same location.