Storm Center - Frequently Asked Questions

Power Restoration
When To Call If You Experience An Outage
DS&O Personnel Assigned to Work Outages
How You Can Help During An Outage
DS&O's Power Supply System During A Major Outage or Severe Weather Threat
Your Safety During an Outage
Your Bill or Damage to Your Property During or After an Outage

How You Can Help During An Outage?

Q. What can customers do to help get their power back?

A. Before calling to report an outage:

• Check all circuit breakers or fuses to help determine if your service outage might be the result of a household problem.
• Call a licensed electrician if you have significant water damage in your home that might make it unsafe.
• Inspect the area outside your home near the meter. If the meter or any of the piping and wires on the wall of your home or office are gone or look damaged, call an electrician. You may need to make repairs to home wiring before DS&O can reconnect your power. If no problems are readily apparent, DS&O will connect your service or assist in determining if you have a household problem.